Legal
Refund & Cancellation Policy
How cancellation works for memberships, credits and exchanges.
Memberships
No membership is charged in this version because Stripe runs in TEST/sandbox mode only. This information is supplied by the operating company and published before public launch. Membership refund and proration terms are published before paid billing goes live.
Credit packs
Credit packs cannot be purchased in this version. This information is supplied by the operating company and published before public launch. Purchase and refund terms are published together with the payment provider.
Organizer and sponsored products
Outstanding: cancellation and refund terms for paid organizer listings, featured placements, campaigns and sponsored activities. This information is supplied by the operating company and published before public launch.
Exchanges
Host cancellation returns 100% of the reserved Credits to the guest. A guest cancelling more than 72 hours before the confirmed start receives 100% back and the host receives none. From 72 hours down to and including 24 hours before the start, the reserved Credits are split 50/50, with an odd Credit going to the guest. Under 24 hours before the start, the host receives 100% and the guest none. A reported guest no-show opens a 48-hour objection window; only if no valid objection is made do the reserved Credits go to the host. If a dispute is opened, the relevant Credits stay frozen until our team has reviewed it.
Dinners and Meetups
A dinner reservation of 1 credit is released back to the dentist when participation ends without attendance being confirmed against them. Meetups and student participation involve no credits at all.